Frequently Asked Questions

At Avalon Limousine, we are delighted to provide a wide range of vehicles that cater to your specific requirements. Our associated fleet consists of elegant and opulent 4-door sedans, spacious minivans, SUVs, stretch limousines, as well as larger passenger vans, sprinters, and buses of different sizes. We take great pride in offering this diverse selection to accommodate all your transportation needs.

A typical sedan usually offers comfortable seating for up to four passengers, designed to accommodate three individuals. When it comes to luggage capacity, the trunk of a sedan typically has enough space for two standard-sized suitcases.

No additional fee will be imposed if the luggage can fit within the vehicle’s trunk. However, if any luggage item, such as a carry-on, suitcase, duffle bag, or box, needs to be placed inside the vehicle, there will be an extra charge of $10.00 per piece.

The type of vehicle available for reservation will vary based on the size of your pet. Typically, small pets can be accommodated in a regular sedan or midsize SUV. However, if you have a larger pet, a bigger vehicle will be necessary. It is important to inform us during the booking process, as not all drivers are equipped to provide this service.

To comply with the law, children under the age of 8 must be securely placed in a car seat. Passengers have the choice to either bring their own car seats or request Avalon to provide them for an additional fee.

Passengers under the age of 18 must be accompanied by an adult. The driver has the right to request identification as proof of age.

The customary tipping range in the industry typically ranges from 15% to 20%. However, the exact amount is ultimately at your discretion and based on your personal preference.

Not all airport trips may incur toll charges. In Manhattan, the average toll fee for transportation to or from JFK or LGA airports is around $10.17. For trips involving EWR (Newark Airport), tolls start at $21.80. Toll fees are applicable for each leg of roundtrip reservations. If the driver encounters tolls while returning to the city, an additional charge will be added. It is essential to note that the driver has the discretion to select the most suitable route based on traffic and weather conditions.

For your convenience, we provide a diverse selection of minivans, including popular models like the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters. You have the option to choose from these available choices.

Our associated stretch limousines are equipped with TVs, DVD players, and CD players to provide you with an enhanced experience. Whether you’re celebrating proms, weddings, or any other special occasion, we specialize in delivering everything you require, excluding alcohol.

Certainly! If you plan to use your credit card for in-car payment, it is essential to have the card with you and present it to the driver at the end of the trip for processing. However, if you provide your credit card information and ID details during the reservation process, there is no need to physically show the card.

Certainly! We offer a convenient pre-paid option that allows for third-party payments. During the reservation process, you can enter your credit card details in the payment section and choose the “All Inclusive” option to pre-pay for the ride on behalf of your guest. This enables you to effortlessly use your credit card for payment and handle someone else’s transportation requirements without any inconvenience.

For information on the pricing of stops along your route, please feel free to reach out to us via phone, email, or text. The cost may vary based on the nature and specific requirements of each stop. We are here to assist you with any inquiries you may have.

If you intend to travel with a surfboard, skis, or golf clubs, you can easily reserve a minivan, large passenger van, or SUV through our user-friendly online booking system.

If you happened to forget to obtain a receipt, you can effortlessly request one by contacting our customer support team through phone, email, or our website. They will be more than happy to assist you.

If you have misplaced an item in a vehicle affiliated with Avalon Limousine, kindly reach out to our office, and we will promptly assist you in coordinating with the driver and relevant departments to locate the item. However, please note that we cannot assume responsibility for any belongings left behind. We will exert every effort to recover your item, and if successful, we will contact you to make arrangements for its return. Alternatively, we can arrange for the item to be delivered to you, though please be advised that additional costs may apply based on the distance traveled.

At Avalon Limousine, we provide a grace period of 10 minutes after the scheduled pickup time, during which no waiting time charges will be imposed. However, if the delay exceeds 15 minutes, waiting time charges will be applied for the entire duration of the delay. To offer further clarification, let’s consider a couple of examples:

Example 1: If the scheduled pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time charges will be incurred.

Example 2: If the scheduled pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge of 15 minutes will be applied. The waiting time fee is calculated based on an hourly rate that is prorated according to the vehicle class.