Terms & Conditions

Users of Avalon Car & Limousine Services and/or website are bound by the rules and regulations listed below. By accessing the website, making a reservation, or using our services, you acknowledge and accept the terms and conditions listed below.

Credit Card/Voucher Presentation to Chauffeur:

All clients are required to present their chauffeur with the actual physical credit card provided at the time of booking/payment along with a valid government ID unless a signed 3rd party authorization or a Personal or Corporate Account has been activated.

A reduction in the amount of time ordered is not permitted once an order is confirmed.

Wait Time for (Point to Point Transfers):

Up to fifteen minutes of grace period is provided at pick-up before waiting time charges apply at the hourly rate of the vehicle, billed in fifteen-minute increments once the minimum time limit is passed.

Wait Time for (Airport Arrival Transfers):

Up to 30 minutes of free waiting time for domestic arrivals (up to 45 minutes for International Arrivals requiring Customs Clearance) is provided on each Airport Arrival Transfer for deplaning and obtaining luggage.

Failure to meet the Chauffeur or call within the specified time frame will result in a full charge for the reservation.

Hourly Reservations and Posted Minimums:

Hourly orders are billed according to the number of hours ordered for the vehicle and then in fifteen-minute increments thereafter.

The minimum posted hours are only the minimum number of hours the company accepts an order for, not what the client will be billed for.

Deposit Policy:

A deposit of 25% of the total initial price (charged to the credit card of the party paying for the reservation) is required to hold the vehicle.

All deposits are only refundable if you cancel within the given time frame.

Change Policy:

A change fee of $25 may apply if you make a change for less than 4 hours.

All changes are subject to availability and must be received by phone.

Reductions in the amount of time less than the minimum or vehicle size ordered are NOT permitted once an order is confirmed.

Cancellation Policy:

Cancellations are accepted by phone only.

If you cancel by the given time frame, the balance is waived.

If you fail to cancel by the given time frame, you will be charged in full for the order.

Rates & Billing:

All rates are subject to audit after order completion, including actual road tolls, parking fees, airport fees, additional stops, wait time, etc.

Hourly jobs are billed by the number of hours you ordered the vehicle for, and then in fifteen-minute increments thereafter.

All rates are billed including applicable fees/taxes and a 20% gratuity.

Note: Specific time frames for changes, cancellations and deposits are different for Point-to-Point and Airport Transfers, Weddings & Grad Packages, Hourly Charters, Specials & Tours and International Reservations. Contact us for quotes and fares.